Avalon Consulting, LLC Dramatically Enhances Vignette Portal Search Experience Utilizing Unified Search Platform(tm)

Sophisticated user interface Framework enables seamless integration of Google Search Appliance into OpenText Web Experience Management portal as part of migration effort

Plano, Texas – July 18, 2013 –Avalon Consulting, LLC, a leading implementer of Big Data, Web Presence, Content Publishing, and Enterprise Search solutions, today announced another successful migration of an existing enterprise Vignette customer portal to the most current OpenText Web Experience Management portal platform.  As part of the migration,  critical new search capabilities were enabled by Avalon’s Unified Search Platform (USP) running on Google Search Appliance. Avalon’s USP for Google Search Appliance greatly enhanced enterprise search usability for the client’s extensive customer base.  In addition, Avalon’s web presence experts created a sophisticated integration between the portal and Siebel, overcoming unique technical hurdles related to the consumption of custom Siebel web services and with authentication and registration between the two platforms. The migrated portal offers better, faster business results, and by leveraging Avalon’s USP for the search features was delivered at less risk and lower cost.

The existing mission-critical Vignette portal provided end user support functions for an enterprise engineering simulation software vendor. After purchasing OpenText’s Web Experience Management Suite (WEM) and deploying a new online property, the vendor needed to migrate the customer portal, servicing nearly 100,000 end users, to the WEM platform.  Key objectives for the project were to improve customer satisfaction and retention, enhance the effectiveness and success of customers using its software, and reduce support costs.

“Our client selected Avalon Consulting, LLC to support its migration on the basis of our extensive implementation experience in both enterprise web presence and enterprise search,” said Tom Reidy, President, Avalon Consulting, LLC.  “Their decision to participate in Avalon’s pre-engagement Search Workshop enabled them to see our company’s expertise at work, engage with our consultants during search platform discussions, and review our USP product. More importantly, it allowed our client to better define their requirements prior to a large implementation effort, greatly reducing project risk. Avalon continues to bring success to enterprises that have invested heavily in the Vignette stack as OpenText releases new innovations.”

Key to the migration was an integration of existing processes, which included  authentication/registration, knowledge repositories, licensed software downloads, and an improved search experience. A key feature of USP is its ability to integrate with virtually all major search engines. This allowed the company the freedom to make a search engine selection after fully understanding functional needs of the portal without impacting project schedule or implementation design. Project highlights included:

  • Unified Search Platform: Avalon’s USP was integrated with Google Search Appliance to provide a rapid, efficient way to create search landing pages, detail pages, and customize hit-types.
  • Registration/Authentication: using OpenText’s Portal authentication mechanisms and converting an existing code base into java, Avalon integrated with Siebel web services to complete the task.
  • Download Center: The Download Center allows authenticated customers to download current and prior releases of all software products.  Avalon performed a complete rewrite of an existing process into a java code base and JSR-168 standard portlets.
  • Temp Key Center: The Temp Key Center allows company administrators to create temporary access keys for potential software clients. Avalon leveraged OpenText’s web connector portlet to communicate with Siebel allowing key generation.
  • ETL: using OpenText’s Vignette Business Integration Suite (VBIS), several processes were rewritten to accomplish tasks.

“Enterprise projects can be daunting, but we know how to work across different levels of the enterprise, and we know search,” said Phil Favia, Chicago & Midwest Consulting Practice Director, Avalon Consulting, LLC. “At the heart of this project was the ability for users to find key information when needed. Avalon’s Unified Search Platform made for an end user search experience far superior to that within our client’s previous customer portal, and our consultants’ complete immersion in the business made this project a success.”

Avalon’s Unified Search Platform simplifies the presentation of search results spanning multiple data sources with a flexible user interface. USP is currently providing the user interface in production for Enterprise-scale implementations against Autonomy IDOL and Ultraseek, Solr, Google Search Appliance, and MarkLogic. Enterprises seeking a proven and portable user interface that can transcend their search engine selection will benefit from USP, achieving a lower cost, lower risk, and highly flexible solution that maximizes the end user experience.

About Avalon Consulting, LLC

Avalon Consulting, LLC implements Big Data, Web Presence, Content Publishing, and Enterprise Search solutions. We are the trusted partner to over one hundred clients, primarily Global 2000 companies, public agencies, and institutions of higher learning. Avalon is known for providing clients a superior engagement experience through a combination of business acumen, intellectual curiosity, collaborative work style, and strong partnerships with award-winning vendors. Avalon’s deep technical expertise mitigates project risk and reduces total cost of ownership for our clients. Headquartered in Plano, Texas, Avalon also maintains offices in Austin, Texas, Chicago and Washington, D.C.  For more information on the Vignette/OpenText migration services of Avalon Consulting, LLC, please email info@avalonconsult.com or visit www.avalonconsult.com

About Casey Green

Casey Green is EVP of Business Development and an Owner of Avalon Consulting, LLC. He has over 25 years of software industry experience and is responsible for overall management of Avalon's partner selection and relationships, marketing, sales and business development.
Find his full profile here: http://www.avalonconsult.com/our-leaders#casey-green

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